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Company Return Policy
Information We
offer a 100% Satisfaction Guarantee on ALL PARTS and LABOR. We will gladly accept
returns due to Manufacturing Defects and make repairs as soon as possible.
Otherwise No Returns will
be accepted without prior authorization. As you
probably realize, when we sell a magic effect, in addiction to the various
apparatus, gimmicks and gaffs which may be included, we are
selling the SECRET of how the effect is accomplished. Once you have
learned the secret you obviously can not simply return it as you would most
products. In fairness to those who have purchased such information from us or others
and who rely on this secret knowledge in their performances, we are very careful
about protecting the inner working of all effects we sell. For this reason we can
not accept returns. Wolf's Magic does its very best to not
misrepresent any item we sell. We go further than any other online company by giving
close-up multiple photos of every prop as well as extensive descriptions. We aim for
a high level of customer satisfaction. This is a simple principle of good business.
However, ultimate responsibility for purchases rests with the customer. It is the
customer who has the best grasp of their own needs and capabilities. Wolf's Magic
promises to do the best we can to help you acquire the necessary equipment and the
knowledge of that equipment that will allow you to achieve your magical goals,
whether you are building a professional act or just enjoying magic as a great hobby.
But ultimately, no one knows your act or your aspirations
in magic as well as YOU do. For these reasons we ask that you consider
your purchases carefully. Thank you for your understanding:)
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Pre-Orders We are currently taking Pre-Orders on some of our
items. When making a Pre-Order, please specify the Item Name, Your
Name, Address, and Phone Number in the email. If you have any questions regarding
expected completion dates or would like to make a Pre-Order, email us at magician@wolfsmagic.com NOTE: We are now
ACCEPTING Credit Cards! |
Shipping
Policy US Shipping We will try to ship orders the same day the
order/payment is received, but no later than the following business day. Our
courier of choice for large US bound packages is FED-EX Ground due to their
dependability and cost effectiveness. Smaller items will be shipped USPS.
Large packages with a P.O. Box destination will be shipped USPS, since FED-EX Ground
will not ship to P.O. Boxes. As a standard, we do insure packages over $100,
but if a package is lost we will not reimburse shipping costs, only the value
insured. International Shipping We will
ship internationally, but at the customers risk. Once a package has left our
possession we can not be held responsible for it. International orders will be
shipped via USPS. We have found USPS to have the most reasonable rates (1/3
that of the major couriers). Unfortunately USPS does not offer tracking on
international orders. As a standard, we will insure packages over $100, but if
the package is lost we will not reimburse shipping costs, only the value insured.
There will be additional shipping charges for international orders, these will be
calculated when the order is received. We will contact the
customer with additional shipping cost amounts and payment must be received prior to
shipping. If you would like to ship via another method, please email us and we
be happy to give you shipping cost estimates. If you have any questions or would like to change shipping
conditions (overnight, etc.) please contact us at magician@wolfsmagic.com |
Payment
Options Credit
Cards: We now accept Visa and MasterCard. Paypal: We do accept payments via
Paypal. Select the "Paypal" option during checkout. Paypal payments
can be sent to: magician@wolfsmagic.com Check/Money Order: Make
money orders payable to Wolf's Magic. Send money orders to
7007 W Court St, Pasco, WA 99353. Select the "Check/Money Order" option
during checkout. |
Thanks for visiting Wolf's Magic, if
you have any questions please contact us at magician@wolfsmagic.com
Office: (509) 546-9653 Shop: (509) 947-1132 Have a great day! |
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